Front Desk Concierge
No matter where they are – make every concierge interaction a positive one
Proudly certified to deliver high quality integrated services.
Our network consists of highly skilled and diverse concierge operatives, who are trained to be adaptable and carry out all kinds of daily operational tasks. Our staff are always impeccably presented to exude professionalism.
It may be front desk concierge or personnel at a pop up event – all our concierge staff are highly qualified and trained. Staff go through a rigorous recruitment process with Dexa, before they’re finally selected by you. All recruited personnel must go through our SHIELD process. This ensures their training, development, welfare and governance are ongoing and of the highest standard.
Concierge staff can also serve to monitor, manage and protect your premises
As part of our integrated approach to service, Dexa Group offers the option of security-licensed customer service personnel. We train our guards to handle a wide scope of security incidents and procedures, while also welcoming your customers in a professional manner.
Whichever concierge service you require, we’ll ensure your personnel are positive ambassadors of your brand. Dexa will ensure that your brand values and expectations are part of their training so they can represent you in your preferred manner. This includes the option to select a uniform style that complements your visual identity.
Dexa concierge service offerings include:
Front Desk Concierge and Reception Duties
We provide enthusiastic, customer-focused talent for front-line service. Dexa Group standards of training ensure that our team can quickly integrate into your daily front office operations with ease.
Manned Concierge Desks
Sustain high professional visibility and engagement at all times. Dexa personnel will work on greeting and assisting guests or customers.
Pop-up Stands for Special Events
When required, our team will undertake further training to make certain that key company information and promotions are being communicated, and event objectives are successfully met.
Roving Concierge Staff in Peak Periods
Dexa Group will take ownership over busy environments with a proactive and intuitive team.
Dexa’s SHIELD methodology
The SHIELD methodology provides a recruitment, training and development framework for all Dexa personnel. It ensures only motivated staff are recruited, and that all are rigorously equipped to undertake the work required in a professional and reliable way.
This SHIELD is shared with you for full transparency and so that you always feel in control of the people representing and protecting your brand.
“Dexa Group provide INTERSPORT Australia, part of the worlds largest sporting retail group, with retails guards, loss prevention officers (covert), concierge staff as well as providing risk assessments.
We have always found Dexa Group to have a can-do attitude and their personnel are always of the highest calibre. I would not hesitate to recommend Dexa Group to any business.”
- Francois, INTERSPORT Australia
“I manage a large residential building on behalf of ProactFM Building Management which has been developed and built by Mirvac. We have used Dexa Group to provide security guards, concierge staff and perform risk assessment and assist with the initial move ins.
The quality of their guards and the work they perform is outstanding and we will not hesitate to utilise Dexa Group where possible as we increase our facilities management portfolio.”
- Anthony Cassaniti, ProactFM
“Dexa Group has been providing multiple services to Guardian Vaults for over 12 months. They have always been very professional to deal with and their personnel, whether it is risk assessors, security guards or concierge staff are always ready to go above and beyond. We are very happy with Dexa Group’s services.”
- Philippe Andre, Guardian Vaults
Work with a partner you can trust with your property, people and reputation. Contact us now to explore a transparent, effective and measurable integrated solution for your business.